Exchanges and returns

We want you to love every Gasta Studio item as much as we do. But if something isn’t quite right, we’ve made returns and exchanges as smooth as possible.

 

Exchanges

Need a different size or color? You’re welcome to exchange your item once free of charge.

 

How to make an exchange

  1. Submit your return request by emailing your order number to info@gastastudio.se and state that you would like to exchange your order, please do not send us any DMs about this through social media.
  2. You'll receive instructions by email. 

 

Returns

You can return your order within 14 days of receiving it. Try items on with care. Some materials are delicate, and it’s your responsibility to return them in the same condition. To be eligible for return: items must be unworn, unwashed, and in original condition, all original tags and packaging must be included, no stains, scents(perfume/smoke), or signs of wear may be present. Items that do not meet these conditions may be refused. Return costs are deducted from your refund(see fees below). 

Sweden: 99 SEK

Denmark: 15 €

Norway: 25 €

Rest of Europe: 20 €

 

How to make a return

  1. Submit your return request by emailing your order number to info@gastastudio.se and state that you would like to return your order, please do not send us any DMs about this through social media.
  2. You'll receive confirmation and instructions by email. 

  3. Once your return is received and approved, your refund will be processed to your original payment method. 

Processing time is up to 15 business days from when your return is received at our warehouse. Refunds usually appear in your account within 3–5 business days after that. Please note that Initial shipping and return fees are non-refundable.

 

Claims

If you received the wrong item or your product is damaged, contact us via email info@gastastudio.se within 14 days of delivery. We’ll guide you through the return and send a replacement at no cost.